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OnyxOak's avatar
OnyxOak
New Member
2 months ago

SMS Compliance 806 Error

I have been struggling to get my SMS Compliance registration approved despite following all necessary steps. I have attempted every possible solution, including calling in for assistance. During my call, I was assured that the team would investigate the issue and email me with their findings, but I have yet to receive any follow-up.

At this point, I would like to start fresh and attempt the process again. However, I do not see an option to remove or reset the previously submitted information. Given that both I and the support team have found no errors, yet my SMS Compliance registration remains rejected, a reset option seems like the best course of action--but like I mentioned, I can't find one.

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  • OnyxOak's avatar
    OnyxOak
    New Member
    2 months ago

    That is not our registration link, nor the link that was provided for the Opt-In. But I have copied the info from the Opt-In page into this schedule a call page too to see if this will do it. Because the verbiage is verbatim. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi OnyxOak,

     

    Sorry to hear that. I would suggest reviewing this blog post: Local Number (10DLC) Registration: Getting Opt-in Right 

    If you look at the example we provide there are both options to Opt-in and Opt-out displayed on the contact form, and a link to our Privacy Policy. 

     

    While I am not an expert on the SMS Registration process and what TCR are looking for when they review customer registrations, I did take a look at your website and in the Schedule a consultation form the Privacy Policy link is not clickable or highlighted. 

     

  • OnyxOak's avatar
    OnyxOak
    New Member
    2 months ago

    Unfortunately, this still didn't work. We reset all of the fields and retried and we just got this email saying that the registration was flagged. But these issues mentioned are not correct. The Opt-In language is exactly what is suggested and asked for. And the Terms and Conditions are clearly posted on our website. I'm beyond frustrated at this point. Here is a copy of what my email said:

    Registration errors flagged by our messaging provider's newly introduced pre-vetting process:

    Opt-in Issues:

    • Opt-in language could not be found on the opt-in form.

    Terms and Conditions Issues:

    • Couldn't access the terms & conditions URL.
  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi OnyxOak, welcome to the community.

     

    I have made a note of this on your existing support ticket 21121323 and reached out to the support representative to let them know so they can assist you.