SMS Compliance Brand Registration UNVERIFIED

Question

Hello,I have been trying to register my company as a brand for this SMS compliance for several months and my status is still on unverified. I have updated and re-submitted the application many times over the months to edit anything that might be causing this with no success.It has been costing 4$ each time and nothing happens. I don't even get notified of any result of the application. This is starting to feel like a scam or something... And now I have until the end of the month or one of my primary use of this service gets disabled.Please, can anyone help me to get this brand registration to get verified, I am running out of time.Kind regards,Carl

glennd · Answer

Hi construction, welcome to the community.
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You should be able to check your registration status on their site https://nuui.us.grasshopper.com/carrierregistration and there should be a reason displayed if it has been rejected. We have listed the most common rejection reasons in this support article: https://support.grasshopper.com/help/register-local-phone-number-enable-texting&nbsp;
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One of the most common reasons we have seen is a missing or noncompliant privacy policy, we have a blog post with some tips here: https://grasshopper.com/blog/privacy-policy-for-local-number-10dlc-sms-registration/&nbsp;

construction · Answer

Hi, thank you for your reply.In my case it only says unverified, in yellow, which means that after nearly 1 full year, my brand registration has not been processed.. I've heard that it usually take several weeks, but this is absurd.I don't want to lose the sms feature.. What can I do?thanks

glennd · Answer

construction I'm checking with our team to see how you can get more information about why it is unverified still. We have no direct involvement in the process so there are limits on what we can do.
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gracezen · Answer

We have the same issue. Anything we can do about it? We haven't received any notification after changing it for a lot of times :(&nbsp;

kateg · Answer

Hi gracezen,&nbsp;
The best thing would be to contact our support team- the agent will be able to pull up your account and advise on the status of the campaign.&nbsp;

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