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User132132131's avatar
User132132131
Visitor
2 months ago

SMS Registration ISSUES DON'T STOP

This has been the most incredibly frustrating process I've ever delt with. My registration was rejected for reasons that are clearly addressed in my opt-in message. The rejection states that I don’t provide opt-out instructions—but I do. It claims I don’t include a way to request help—but I do. It says I don’t disclose that message and data rates may apply—but I do, and in ALL CAPITAL LETTERS. Finally, it claims that my URL isn’t listed, when in reality, I’ve included it three separate times. 

I need clarification on why these elements were flagged when they are already present. 

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  • User132132131's avatar
    User132132131
    Visitor
    2 months ago

    Oh, the absolute chef’s kiss of this disaster? When I told Grasshopper I was having issues, they ever-so-helpfully informed me that my opt-in wording was "considered an automatic opt-in and not valid." The kicker? I didn’t write it—their AI did. That’s right, they’re out here telling me my opt-in isn’t valid while their own AI is the one churning it out. And just in case I had a moment of self-doubt, I tested it again today—guess what? Grasshopper’s AI spit out the exact same sentence I was told wouldn’t work. 

  • WW123's avatar
    WW123
    Visitor
    2 months ago

    I empathize with your situation, as I am encountering the same issue. Despite making countless revisions to my website and application in accordance with the stipulated guidelines, my submissions continue to be rejected. I am at a loss as to what further steps I can take.