Transferring a local number to Grasshopper

Hi Virginie​, nice to see you, hope this helps, let us know if you have any questions: 

• Can I transfer that local number to Grasshopper? It looks like I can using the “Add More Phone Numbers” button?
  • Yes, you can transfer any number they want to Grasshopper

• If we transfer that number to Grasshopper, can we still receive calls to that number?
  • Grasshopper is a virtual phone service and while callers can still call that local number, you will need to input a call forwarding number in order to receive those calls. By transferring that local number to Grasshopper, it becomes a virtual phone number and will no longer work on the physical device it worked on before.

• Do we still need to pay Telus for that number and for the forwarding or would the number be taken care of by Grasshopper directly and we wouldn’t need Telus anymore? If so, is there anything I need to do with Telus to release that phone number before we transfer it to Grasshopper?
  • If  you choose to transfer the number from Telus to Grasshopper, the number becomes a virtual number and you could cancel their Telus services (if you do not wish to have any other numbers with Telus)

• If that local number can be transferred to Grasshopper, how do we change the name associated with that number so that the caller ID says what we want?
  • Grasshopper cannot set Caller IDs for local Canadian numbers.

• What happens with the settings?
  • When you have multiple Grasshopper numbers on the account, only the one set of extensions can be used. You can determine how best to configure that - using main greetings to say which extensions callers can dial or use direct connect to forward calls to a particular extension
  • You can use any greeting in your library and/or create new. Whichever works better for your business
  • If the Grasshopper numbers are sharing an extension then yes, changes will impact both numbers. If numbers are utilizing different extensions then changes to 1 extension would not impact another extension

• How can we make sure that the outgoing call is using the local number instead of the 855 number? Is it the Call Settings > Outgoing Calls > Local Number in the app? Why does it currently already let me choose “local number” now even though we don’t have one?
  • Once the new number is added to your account, you will be able to choose the outgoing number from the number dialer on the application. What you are currently seeing/referring to is an access number, which is how Grasshopper connects outgoing calls.

You can also check out this article on Transferring a local number to Grasshopper