Transferring a local number to Grasshopper
Hi, We currently have an account on Grasshopper with a toll-free 855 number. Outside of Grasshopper, we are still paying for a landline number (Telus) that we forward to that 855 number in Grasshop...
Forum Discussion
Hi KateG,
Thank you for your reply.
2. Does that mean that I can, or should, forward the local number to:
- Our 855 number?
- Our cellphone numbers?
3. So there is no way for us to change the caller ID for a local or toll-free number (at least via Grasshopper)? What appears on someone getting a call from us: only the phone number itself?
4. I'm sorry, I don't think you answered that question. Would the settings (of an extension with a specific scheduled for example) for each numbers have to be set separately or one change in the setting would affect both numbers?
Kind regards
Hi Virginie
Apologies, I updated the post for the settings question.
I'm checking on the Caller ID question and if it matters if you transfer to 855 or cellphone and will get back to you soon.
What happens with the settings?
-
- When you have multiple Grasshopper numbers on the account, only the one set of extensions can be used. You can determine how best to configure that - using main greetings to say which extensions callers can dial or use direct connect to forward calls to a particular extension
- You can use any greeting in your library and/or create new. Whichever works better for your business
- If the Grasshopper numbers are sharing an extension then yes, changes will impact both numbers. If numbers are utilizing different extensions then changes to 1 extension would not impact another extension
