Forum Discussion

braysher's avatar
braysher
Active Contributor
3 months ago

Will switching from MNO to MVNO disrupt my Grasshopper line?

I'm considering a switch from Verizon to Visible, which operates on the Verizon network, and want to confirm that it wouldn't disrupt my Grasshopper line. I'd be keeping all of my same phone numbers so I assume it'll be fine but worry because the Grasshopper line is for my business. Any insight would be very much appreciated!

  • KateG's avatar
    KateG
    3 months ago

    Hi braysher

    Switching from MNO to MVNO still requires porting even if the number uses the same carrier behind the scene. You should check with Verizon for the advice about this. 

    But as long as the number continues to work there shouldn't be any impact to Grasshopper calls.

    In the worst case if your number porting gets stuck, log into your Grasshopper account and temporarily change the call forwarding to some other number until the issue is resolved.

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    Hi braysher Welcome to the Community. 

    Are you porting your Grasshopper number out or just changing the cell number used by Grasshopper for call forwarding? 

    If your porting the Grasshopper number, Grasshopper won’t have control over it—it's up to the carrier handling the port. If you are just updating the cell number, the Grasshopper number will remain active. However, if the new cell number isn’t working after the port, you can change the call forwarding number.

    • braysher's avatar
      braysher
      Active Contributor
      3 months ago

      Hi Kate,

      I'm not changing my phone numbers at all, just my cell carrier. I assume that means everything should work fine, correct?

      • KateG's avatar
        KateG
        GoTo Manager
        3 months ago

        Hi braysher

        Switching from MNO to MVNO still requires porting even if the number uses the same carrier behind the scene. You should check with Verizon for the advice about this. 

        But as long as the number continues to work there shouldn't be any impact to Grasshopper calls.

        In the worst case if your number porting gets stuck, log into your Grasshopper account and temporarily change the call forwarding to some other number until the issue is resolved.