Forum Discussion

dannygohks's avatar
dannygohks
New Member
26 days ago
Solved

Can not reach support

Was trying to cancel the services and not able to reach support. Order ID : IN9CAA1431191

After i received my credit card statement and notice the hamachi is auto renew. I would like to reach out to Logmein and cancel my services.

try for whole 2 days and not able to reach them.

 

  • KateG's avatar
    KateG
    24 days ago

    dannygohks​ 

    Sorry to hear there were issues contacting support. I've created a case for you, someone from our team will reach out to you soon. Thanks for your patience. 

3 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    8 days ago

    Hi dannygohks​ 

    I see case 21422718 is currently open under your email address. I checked on the status, someone from the team will contact you soon, there has been an increase in cases. I'm sorry for the delay. 

  • KateG's avatar
    KateG
    GoTo Manager
    24 days ago

    dannygohks​ 

    Sorry to hear there were issues contacting support. I've created a case for you, someone from our team will reach out to you soon. Thanks for your patience.