Forum Discussion

rafa_flores's avatar
rafa_flores
New Contributor
12 months ago

Can't renew Hamachi subscription

Hi, I can't renew my Hamachi subscription. I go to  my netwok list, click on the green button "buy Hamachi subscription", and it takes me to the same page, https://secure.logmein.com/Central/Central....
GlennD's avatar
GlennD
GoTo Manager

Hi rafa_flores, welcome to the community.

 

That is your LogMeIn account page where you can sign in and repurchase.

 

  1. On the My Networks page, click Edit next to the network you want to work with.
    Result: The Edit Network page is displayed.
  2. Select the Subscription tab.
    Your current subscription is selected.
  3. Select a subscription type that you want to use or purchase.
  4. Switch to the selected subscription:  
  • Click Change subscription if you have already purchased the selected subscription
  • Click Buy subscription to purchase a new subscription and follow all instructions
     
rafa_flores's avatar
rafa_flores
New Contributor
12 months ago

Hi Glenn, 

 

 Thanks for your reply. I already tried that; when I click on the green button at the bottom to purchase, it takes me back to the my networks page (tried with different browsers).

  I hope you can help. Thanks in advance.

 

 

 

 

  • GlennD's avatar
    GlennD
    GoTo Manager
    12 months ago

    rafa_flores I have submitted a support ticket for you and asked that you be sent an eQuote link to help you renew.

     

    • rafa_flores's avatar
      rafa_flores
      New Contributor
      12 months ago

      Hi Glenn, thanks for your reply. AFAIK I have not received any equote link to be able to renew my subscription.

       

       Can you help?

       

      Thanks in advance!

      • GlennD's avatar
        GlennD
        GoTo Manager
        12 months ago

        Hi rafa_flores,

         

        I see that support sent you an email on January 13th, it may have gone into your SPAM folder. I will ask them to send it again, please make sure that email from @goto.com is allowed in any spam filters you have.