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enjoy's avatar
enjoy
Active Contributor
2 years ago

Double payment by mistake

Hello. There was a misunderstanding regarding the payment for the Hamachi Network Standard subscription. I was supposed to pay for the subscription continuation on September 22, but this did not happen because the payment card was no longer active. On September 23, I changed the payment card in the settings and paid for the standard license for a year. And it turned out that now I have 2 licenses.   Invoice number IN9CAA1268246 is invalid. Is it possible to cancel the payment for this invoice and return the funds? And also disable automatic withdrawal of funds from the card. 

9 Replies

  • enjoy's avatar
    enjoy
    Active Contributor
    2 years ago

    Everything is ok ! Thank you very much! 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi enjoy,

     

    Apologies for the delay, I see our support team emailed you this morning confirming the cancellation and refund you requested. it may take a few business days for the refund to show in your account. 

     

  • enjoy's avatar
    enjoy
    Active Contributor
    2 years ago

    So what about me ? Nobody contacts me for a week. 

  • rutes's avatar
    rutes
    New Member
    2 years ago

    Buenas, tengo una suscripción de HAMACHI PREMIUM,  y desconocía que se cobraría automáticamente, por lo que 2 días antes pagué otra suscripción, por lo tanto tengo 2 pagos por el mismo producto, necesito cancelar 1 con su respectivo reembolso.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi enjoy

    A support ticket has been created for you and someone will be in contact to assist.