Forum Discussion

MarcoRozo's avatar
MarcoRozo
Active Contributor
2 years ago

Either website interface or account information problem and no solution from support

I have a HAMACHI subscription which has been active for years now, I was billed on February 2023 for it, my client application is working but I cannot make any changes to the networks, subscription o...
Problem
  • MarcoRozo's avatar
    MarcoRozo
    2 years ago

    Problem solved, there was a second administrative account, it is now an internal problem.

    Thank you all.

GlennD's avatar
GlennD
GoTo Manager

Hi MarcoRozo, 

 

I see that our support team emailed you asking for your telephone number so they could call and troubleshoot this issue. Please reply to them with your number and the best times to contact you.

 

MarcoRozo's avatar
MarcoRozo
Active Contributor
2 years ago

Just answer the e-mail providing the information requested.

  • MarcoRozo's avatar
    MarcoRozo
    Active Contributor
    2 years ago

    Problem solved, there was a second administrative account, it is now an internal problem.

    Thank you all.