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Forum Discussion

gerohero's avatar
gerohero
Active Contributor
2 years ago
Solved

Hamachi Cancellation And Refund

I want to make a cancellation for my subscription because the subscription is auto renewal and charged into my bank account. I can't remove my card from payment method and now I have been charged eve...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi gerohero, I have opened a support ticket for you and someone will contact you to assist.

     

     

SAW1's avatar
SAW1
New Contributor
2 years ago

Hello,

 

I need to cancel my annual Hamachi Standard subscription. I just realised there was a charge on 21/03/2024, order ID LWRKCO3L710000B. I haven't used it for the last few months. Could you please help me to cancel the subscription and issue a refund? No speaking good English to call the support. Please use email.

 

Thanks.

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi SAW1,

 

I have opened a support ticket for you and someone will be in contact to assist.

 

  • SAW1's avatar
    SAW1
    New Contributor
    2 years ago

    Hi Glenn, 

     

    Thanks for your reply. 

     

    Can you please tell me where can I find the support ticket?

     

    Thanks.

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      SAW1 If you visit the support site and you are signed into your account you should be able to see it under My Cases. The number is #20213630