Hi directionmvp, welcome to the community.
I apologize for the frustration. I asked support to review your account and the renewal in Mark was unsuccessful, so your account has been in a grace period since then and it just ended. I believe there should have been an email notification that the renewal payment was unsuccessful, and I plan to research why you did not see a message in your account telling you.
You will need to update the billing information that we have on file before you can reactivate your subscription.
Hi,
Thank you for your quick reply. As mentioned in the case, we have verified and corrected the Billing information. The card was replaced around the end of March so that may explain the issue with the payment. I still don't understand why it was still being shown as "paid" then. You should be able to proceed with the renewal any time now.
In all cases we should have been able to purchase another subscription, but Hamachi was nowhere listed in the available products.
Thank you.
The renewal attempts continued into April during the grace period and continued to fail. It is possible your Bank or Credit Card provider may have declined the renewal attempts as potential fraud. As the grace period ended so did your subscription, so you will need to purchase a new Standard subscription. Please have the Master Account Holder follow these steps:
If the purchase fails with the current Billing Info please contact your Bank/Credit Card provider to check if they declined the transaction.
