Forum Discussion

directionmvp's avatar
directionmvp
Active Contributor
22 days ago

Hamachi Standard paid in full 2 months ago now vanished and no support!?

Yesterday we found out most users could not access our server from Hamachi. After some searches, we found out our PAID Hamachi Standard service (32 users) has reverted to a free 5-users service. We f...
directionmvp's avatar
directionmvp
Active Contributor
22 days ago

Hi,

Thank you for your quick reply. As mentioned in the case, we have verified and corrected the Billing information. The card was replaced around the end of March so that may explain the issue with the payment. I still don't understand why it was still being shown as "paid" then.  You should be able to proceed with the renewal any time now.

In all cases we should have been able to purchase another subscription, but Hamachi was nowhere listed in the available products.

Thank you.

GlennD's avatar
GlennD
GoTo Manager
22 days ago

The renewal attempts continued into April during the grace period and continued to fail. It is possible your Bank or Credit Card provider may have declined the renewal attempts as potential fraud. As the grace period ended so did your subscription, so you will need to purchase a new Standard subscription. Please have the Master Account Holder follow these steps:

 

  1. Sign in to your Hamachi account on our website logmein.com
  2. Select Networks on the left, then select My Networks
  3. Click on the Buy Hamachi Subscription button
  4. Select Subscription you want and follow the directions

If the purchase fails with the current Billing Info please contact your Bank/Credit Card provider to check if they declined the transaction.