Forum Discussion

Gregory_Wong16's avatar
Gregory_Wong16
Visitor
29 days ago

Hamachi Subscription Cancellation

Hi I have been contacted by goto support via email last month about cancelling my Hamachi account and they have told me that my account have been cancelled and will end next month but I am unsure if its really cancelled and would like to check with goto support again. I checked my subscriptions plan and I see the plan still active and my card is still bind to the account with no way of removing it. Can I have my subscription cancel confirmed and my card removed from the account.

  • KateG's avatar
    KateG
    GoTo Manager
    28 days ago

    Hi Gregory_Wong16 

    I see our team sent you an email on 11/10/2024 stating: As per your request, we have cancelled your Hamachi account and it will expire on 01/15/2025.

     

    Your account is active until this date and will not be renewed or charged. Hope this helps.