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Gregory_Wong16's avatar
Gregory_Wong16
Regular Visitor
2 months ago
Solved

Hamachi Subscription Cancellation

Hi I have been contacted by goto support via email last month about cancelling my Hamachi account and they have told me that my account have been cancelled and will end next month but I am unsure if its really cancelled and would like to check with goto support again. I checked my subscriptions plan and I see the plan still active and my card is still bind to the account with no way of removing it. Can I have my subscription cancel confirmed and my card removed from the account.

  • GlennD's avatar
    GlennD
    19 days ago

    Hi Gregory_Wong16, I apologize for the confusion, there was a typo in the previous reply. You account was cancelled as you requested, but it will expire on June 15th not January 15th. Your plan last renewed on June 15th 2024. 

3 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    19 days ago

    Hi Gregory_Wong16, I apologize for the confusion, there was a typo in the previous reply. You account was cancelled as you requested, but it will expire on June 15th not January 15th. Your plan last renewed on June 15th 2024. 

  • Gregory_Wong16's avatar
    Gregory_Wong16
    Regular Visitor
    20 days ago

    Hi, my Hamachi subscription and everything is still not expired or cancelled as per said that it would be on 01/15/2025. Please help with my subscription cancellation before it auto bill me again, I do not want my card to be linked to GoTo anymore and I do not want the subscription.

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi Gregory_Wong16 

    I see our team sent you an email on 11/10/2024 stating: As per your request, we have cancelled your Hamachi account and it will expire on 01/15/2025.

     

    Your account is active until this date and will not be renewed or charged. Hope this helps.