How to Cancel or Delete a Hamachi account

Cancel a Paid Account 

If you have a paid monthly or annual Hamachi account and would like to cancel before renewal, the fastest way to cancel is to call customer support directly. 

Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number and connect with an agent who speaks your language, select Contact support and choose your country in the drop down menu. 

If your country is not listed, please post in this thread and we will create a case for you with your Community email address.  Once we confirm a case is created, our support team will respond as soon as possible, response times may vary depending on the volume of inquiries. 

Cancel a trial

To cancel your trial, simply wait for it to expire. No action is required unless you paid for a monthly or annual subscription during the trial period.

Remember: Unless you gave credit card information to GoTo during your trial or at some point purchased a subscription, there is no need to cancel or delete your account.

Delete an Account 

If you would like to delete your personal data and have already canceled your account, you can use the Individual Rights Management (IRM) Portal.

For more information on GoTo's resources regarding privacy see this article.