Forum Discussion
How to Cancel or Delete a Hamachi account
Cancel a Paid Account
If you have a paid monthly or annual Hamachi account and would like to cancel before renewal, the fastest way to cancel is to call customer support directly.
Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number and connect with an agent who speaks your language, select Contact support and choose your country in the drop down menu.
If your country is not listed, please post in this thread and we will create a case for you with your Community email address. Once we confirm a case is created, our support team will respond as soon as possible, response times may vary depending on the volume of inquiries.
Cancel a trial
To cancel your trial, simply wait for it to expire. No action is required unless you paid for a monthly or annual subscription during the trial period.
Remember: Unless you gave credit card information to GoTo during your trial or at some point purchased a subscription, there is no need to cancel or delete your account.
Delete an Account
If you would like to delete your personal data and have already canceled your account, you can use the Individual Rights Management (IRM) Portal.
For more information on GoTo's resources regarding privacy see this article.
31 Replies
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I wanted to find out more about Hamachi and if I could use it
However now I don't want to use it and would like to delete my account however I do not understand how to achieve that.Hi KSJ If you would like to delete your personal data and have already canceled your account, you can use the Individual Rights Management (IRM) Portal.
I signed up a few hours ago.
I'd like to delete any related account, whether it's LogMeln, Hamachi or GoTo.Using a translator
I cannot speak English with support, so I would like to cancel the following two subscriptions immediately.
Hamachi Network StandardUpfront (Annual)
Hamachi Network StandardUpfront (Annual)Hi balvastrans, your case has been forwarded to the support team and they will be in contact to assist.
I'm trying for a long time now to cancel my Hamachi subscription, since I no longer use it for more than 2 years, and cannot get through to support via phone call. As I write this, I've been waiting for more than 35 minutes and no answer. My case number is 21824651. My credit card was charged again on Sept 16, but my GoTo Admin account has no payment method saved for me to try and remove it. It shows my Hamachi subscription active, but no way to cancel it. Let me know what should I do now, I want this canceled.
I made a payment for the Standard plan yesterday.
I would like to request the cancellation of the subscription so that it does not renew automatically next year.Please confirm once the cancellation has been processed.
Thank you for your assistance.
intheendonemore I'm not seeing an account name without the @. I do see the case is currently opened. I responded further in my PM.
