More Subscriptions than networks

Question

So i noticed i have 11 paid standard subscriptions, but only 10 networks that are 32 user standard networks. How do I know which one to cancel? Is each one linked to a network name and if i cancel the wrong one that networks goes back to free or is it just how ever many you have and you can just cancel anyone and you just need to maintain the number of subscriptions for how many networks you have? Its not clear at all as clicking on a subscription does not show which network its linked to?Thanks!-Bob

bobkaron · Answer

So let me tell about my HORRIBLE experience with this company i have used for probably decades. Hamachi customer before it was purchased by them.Their system is like something from 1999. Horribly antiquated, even on the back end they know Nothing about their own system and can do Nothing!On just one account I have 10 hamachi Standard paid networks. I go to billed and see 11 paid subscriptions.Call customers support who then checks with technical support and tells me they see the same but have no way to tell which subscription is linked to with network being purchased!Says the only way is to tell me all the renewal dates and i then tell her which one i want to cancel. WHAT???Now, i have to log in, go to each Network, go to Subscription and see the expiration date one at a time.I do that and note them all down. I then go to "Billing" on the website and see the 11 subscriptions which each have a "Renewal" date.&nbsp;She starts reading off what HER system says is the "Renewal" date. NONE OF THEM MATCH!So now we have 3 different sets of dates. The Expiration date on the website, the Renewal date on the website, and the Renewal date SHE sees on her end.She cant explain that but finally I realize they are all 1-3 days different. Fortunately all the networks were at least a week apart so I try to match them all up. When we came across one date SHE had that was more than a week from any of the dates I had, we had to assume that was the one and cancelled it.That is already soooo screwed up but then...I demand a refund as I was being billed for that subscription for a Network Plan that DID NOT EXIST! How can they be charging a "RENEWAL" for something that does not exist!?!?!?She says that's against our policy and I have no power to give refunds!I will be disputing the charge on Pay Pal and start switching my clients to something else.Horrible Horrible Horrible! is all i can say.

glennd · Answer

Hi BobKaron,
&nbsp;
Please give our Support team a call and they will be able to assist you in identifying the unused subscription and canceling it.&nbsp;

bobkaron · Answer

I will do that but doesn't it make sense after all these many years of it being this way for them to simply correct it on the site so a user can tell what they are being billed for without calling support? I get an email saying A Subscription Renewed and that they charged me, yet i have no idea what i am being charged for, no clue as to which network its for. Seems like a simple thing to fix.Thanks

glennd · Answer

I will be sharing this feedback with the team.

bobkaron · Answer

So update. When I completed the How was your experience type reply email, they actually saw that i was charged for a network i never should have been and refunded it. So there is that little positive ending. But the fact that no one can even see what subscription is linked with which network, I cant control or cancel subscriptions online and must call and work with someone over the phone having to sit there comparing dates for 20 minutes just to figure it out, basically a manual process, is still just nuts for this day and age.&nbsp;