Forum Discussion

KTIGroup's avatar
KTIGroup
New Member
2 months ago

Need to cancel subscription and refund renewal payment.

Dear Hamachi Support,

I don't know what happened, I tried to remove my payment gateway from my account, but I couldn't, also there was no option where I can disable any auto renew process.

The renewal payment was don, while my intend was to cancel the Hamachi subscription.
Please, I need to cancel the Hamachi subscription and refund the recent payment.

Thank you so much for your understanding

Best Regards
Raffet Ali

  • GlennD's avatar
    GlennD
    2 months ago

    Hi KTIGroup,

    I see that you are located in a country we do not have a toll-free support number for, so I will open a support ticket for you.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi KTIGroup,

    I see that you are located in a country we do not have a toll-free support number for, so I will open a support ticket for you.