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Forum Discussion

jian01's avatar
jian01
New Contributor
2 years ago

Hamachi subscription cancellation and refund

I am not good at English. I use a translator. I am from Korea Payment has already been completed. How to cancel your subscription and get a refund This is not possible via phone method. help. 😞
jian01's avatar
jian01
New Contributor
2 years ago

Thank you for canceling your subscription.

But I didn't hear about a refund.

It was an unwanted payment. Please refund.😭

When is a refund possible?😢

 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi jian01,

     

    Our support team has emailed you and you need to reply to them, we do not process cancelations or refund requests in the community.

     

    • jian01's avatar
      jian01
      New Contributor
      2 years ago

      I received an email regarding a refund and they told me to reply, which I did, but they kept telling me to contact someone else. What should I do? 

      I asked to contact Lisa's manager, but I couldn't find her.

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Hi jian01, I have checked the two support tickets that were opened for you and we did not receive any replies from you. The account was cancelled as you requested and both tickets were closed for lack of response. I have opened a new ticket for you for the refund request.