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Forum Discussion

intheWorldRoi's avatar
intheWorldRoi
New Member
9 months ago
Solved

Request to Cancel Hamachi Subscription

Dear Hamachi Support Team,

I paid for my annual subscription plan and used it well for the last year. However, From this year, I would like to cancel it. But if I click the Subscriptions tab on the Settings to cancel the subscription on the LogMein site, I was redirected to the GoTo Admin site and I couldn't find the cancel button there either.

I tried to leave an inquiry through GoTo Contact, but I had difficulty calling because South Korea did not exist on the country list.

The refund process is very complicated and difficult. I ask you to help me cancel my subscription through email.

My email address is (removed - GlennD) , please check it.

Please let me know if you need any additional information to refund or if I need to do something. Thank you.

 

  • Hi intheWorldRoi,

     

    I see that you have already opened a support ticket, someone will contact you via email to assist. 

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    9 months ago

    Hi intheWorldRoi,

     

    I see that you have already opened a support ticket, someone will contact you via email to assist.