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maccolo24's avatar
maccolo24
New Contributor
2 years ago

server connection

we switched router and now its failed to connect to server, this is windows server 2016, before it work now it does not, i am not IT guy but i am looking for solution. for the new router, i tried to ...
maccolo24's avatar
maccolo24
New Contributor
2 years ago

Hello KateG 
yes, we used the hamachi diagnostic tool and you can see the resulta in the following picture. whe we go to "detalles" details, the information inside says this
"No se puede resolver el nombre del servidor (Cannot resolve server name), tipo (type): [Error del SO (OS error)], código de devolución (return code): [0]"

I beleive its the router, we change to a new one and this happened

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    maccolo24 I see you have a case open, I've made a note, someone from our team should be reaching out soon.