Forum Discussion

Lukesvr's avatar
Lukesvr
Visitor
2 months ago
Solved

How do I cancel my Hamachi subscription?

Hi, I would like to cancel my Hamachi subscription, but it is not possible to do it online. The only way is through the support service, exclusively by phone (??). Too bad that after 30 minutes no one has answered me yet...

  • KateG's avatar
    KateG
    2 months ago

    Hi Lukesvr 

     

    If you have a paid monthly or annual Hamachi account and would like to cancel before renewal, the fastest way to cancel is to call customer support directly. 

     

    Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number and connect with an agent who speaks your language, select Contact support and choose your country in the drop down menu. 

     

    If your country is not listed, or if you are having difficulties, please post in this thread and we will create a case for you with your Community email address.  Once we confirm a case is created, our support team will respond as soon as possible, response times may vary depending on the volume of inquiries. 

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  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi Lukesvr 

    I've created a case for you, letting the team know you would like to cancel Hamachi. Someone from the team will reach out to you soon. Thanks. 

  • Lukesvr's avatar
    Lukesvr
    Visitor
    2 months ago

    As I wrote, I tried to call the indicated number, but after 23 minutes of waiting I gave up. 
    But is it possible that there is no way to open a ticket without having to call?

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi Lukesvr 

     

    If you have a paid monthly or annual Hamachi account and would like to cancel before renewal, the fastest way to cancel is to call customer support directly. 

     

    Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number and connect with an agent who speaks your language, select Contact support and choose your country in the drop down menu. 

     

    If your country is not listed, or if you are having difficulties, please post in this thread and we will create a case for you with your Community email address.  Once we confirm a case is created, our support team will respond as soon as possible, response times may vary depending on the volume of inquiries.