The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Admin Credentials Required
Hello, I am a sysadmin for an MSP. A few of our clients use software called eClinicalWorks. eClinicalWorks switched to logmein to remotely log into PC's and assist our clients. Well, now the clients ...
WallaceAustin The only other option we offer without admin credentials needed for your clients is the Instant Chat functionality.
Hi Echo4554 Have you checked this Authentication setting for Rescue techs?
Sorry, I dont follow. The users download a file from logmein123.com and then they get prompted for Admin Creds. I'm not sure where this 'Organization Tree' and 'Technician Group' settings are. Would these directions be given to eClinicalWorks?
Hello Echo4554,
Yes exactly. These settings can be found in the Rescue Administrator Center. That center is available for the administrators who manage their technicians under the paid Rescue account. I assume that you are IT admin on the end user/applet side not in the Technician(probably eClinicalWorks) side.
If you are not responsible for the Rescue Administrator settings, than this is not your cup of tea but the other company's administrator's.
Regards,
Sandor
