The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Admin Credentials Required
Hello, I am a sysadmin for an MSP. A few of our clients use software called eClinicalWorks. eClinicalWorks switched to logmein to remotely log into PC's and assist our clients. Well, now the clients ...
WallaceAustin The only other option we offer without admin credentials needed for your clients is the Instant Chat functionality.
Echo4554 I also work for an MSP that has a clinic that has a vendor that only insists in using LMI Rescue, which is completely fine, but we also have this problem of the remote connection asking for admin credentials to run. This is totally unnecessary as they will only make some configuration changes to the program settings which do not need admin credentials to perform. I also noticed that they ask for too many permissions, such as file transfer and being able to start and end a system process. I'm more worried about the former than the latter, but it still irks me about the amount of permissions that this executable asks for. Is there any way for this vendor to make it so it doesn't ask for admin permissions (just work with the user session permissions of the current profile) and to make it so it only needs to RDP and maybe access the clipboard?
I am sorry AngryMSP , for various security reasons we will probably never drop the admin permission requests.
Can you provide me with some documentation or a link to some docs that explain why this executable has to inherit admin permissions to work? And why there isn't a liter version of the client that can run without said permissions, like with other RATs?
I also would like to know if an LMI Rescue admin (in this case, the 3rd party vendor) can edit the permissions that this executable asks for when starting a remote session. This would be file transfer, running scripts, etc. Thanks for your help!
