The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Admin Credentials Required
Hello, I am a sysadmin for an MSP. A few of our clients use software called eClinicalWorks. eClinicalWorks switched to logmein to remotely log into PC's and assist our clients. Well, now the clients ...
WallaceAustin The only other option we offer without admin credentials needed for your clients is the Instant Chat functionality.
We have been using LMI Rescue for a while and have found it very useful. Currently we have our users go to logmein123 and enter a code. They then download the file to start the connection. The problem we often have is they are running this on our corporate owned devices and are not admins. I know there's a way to enter creds and start as a system service to get around this. I'm wonder if there is a way to preinstall something (or configure a service) so they can just enter the code on the site and connect? I can't use unattended access because our user will never go for us being able to remote to their machines without them initiating it. Any ideas?
WallaceAustin The only other option we offer without admin credentials needed for your clients is the Instant Chat functionality.
