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radicaltype's avatar
radicaltype
New Contributor
7 years ago

Alert Sounds not working

I'm running version 7.12.3325 64bit and the alert sounds no longer work for one of my LogMeIn accounts. I have two accounts.    I have all the sound alerts checked. Tried turning them off & back on...
Problem
radicaltype's avatar
radicaltype
New Contributor
7 years ago

I am on build 1809

 

I have another LogMeIn resuce techinician account that I use on the same computer that gets sounds. 

So you user login gets sounds the other doesn't. Same pc, same software. 

Strange, eh? 

sv5's avatar
sv5
GoTo Contributor
7 years ago

This is getting interesting.

So do you have 2 technicians in 2 different companies or in one?

And one of your techies experiences the issue, and the other not in the same PC with the same TC?

  • radicaltype's avatar
    radicaltype
    New Contributor
    7 years ago

    Just me but 2 different log in accounts on the same pc with the same Desktop TC. 

    I use two different email addresses for the two different accounts. 

  • sv5's avatar
    sv5
    GoTo Contributor
    7 years ago

    Do you use browser base TC or Desktop TC?

    Could you check your sound mixer please? Maybe there is something tricky mute.

    • radicaltype's avatar
      radicaltype
      New Contributor
      7 years ago

      I use the Desktop TC. 

      Checked mixer & it's not an issue. I've done the reset in the mixer too. No help. Windows troubleshooter for audio doesn't find an issue. 


      Again this happened on my pc a few weeks ago on an older hard drive. Software & hardware with the exception of the hard drive are all the same. Now on a fresh install of Windows & LogMeIn on a new hard drive it's still doing it. But only on the one login for the desktop TC. Same windows user acccount also. 

       

       

       

       

      • radicaltype's avatar
        radicaltype
        New Contributor
        7 years ago

        So I tried the RT console on my laptop with the login that hasn't been playing alerts & I do get them on there. I also used a different Windows user acccount not the one I use on the machine that has the issue. I didn't want windows to sync anything in case that was the issue. 

        I have checked the account that I use on the machine that is not working on the laptop & I get alerts. 

         

        I've also uninstalled all audio drivers on the desktop not playing alerts & I still don't receive alerts after having the drivers reinstalled.