The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Applet is not working
When I download and run the Support-LogMeInRescue file it is stuck on the connecting...., nothing happens. There is no third-party firewall on the laptop(only the window defender that is turned OFF) ...
Hey, even I am facing the same issue my applet is stuck on connecting to a technician but never gets connected. Did u find the solution?
Hi Nandish welcome to the GoTo Community.
To rule out that you aren't being blocked, have you tried a different network connection?
- When I try it in my laptop with the same network connection it works, but when I try it in my pc the chatbox appears and shows "connecting" but never connects.
Nandish thanks for getting back to me.
I recommend double-checking the settings of any security applications you have installed, this Allowlist support article should help. If you still have issues connecting, please contact customer support.
