Forum Discussion

GuiSoares's avatar
GuiSoares
New Contributor
2 years ago
Solved

Automated Update Block for LogMeIn Calling Card

Hello, can someone help me? I am configuring the Rescue Calling Card on the company’s computers. The application periodically requests an update, and I don't want this message to be shown to the...
  • cedricLMI's avatar
    cedricLMI
    2 years ago

    The way to install silently a new msi is to redeploy the msi and to enable windows system service

    A master administrator of your Rescue account needs to generate a new msi following these instructions

    https://community.logmein.com/t5/Rescue-News/New-Feature-Release-Calling-Card-as-a-Windows-Service-is-now/ba-p/295430

    Please test first on one computer that has already the calling card installed. I confirm that you no longer needs to contact support. You just to find the option and check 'windows service mode'

    Bear in mind that you will need to redeploy the calling card. I do recommend you use the workaround provided below. For privacy reasons I am unable to share the details of any Master Admin of your Rescue account. Thank you for your understanding, GlennD GuiSoares 

cedricLMI's avatar
cedricLMI
GoTo Contributor
2 years ago

Hi GuiSoares  While we work on your question, I recommend you invite the end-user to use www.logmein123.com to download and run the Rescue applet. When you are connected to the end-user computer, you can run the applet as a windows service and update the calling card by opening it. Windows admin credentials need to be keyed.

I will ask your question internally to double check and tag GlennD  so we can come back to you.

Thanks

 

 

cedricLMI's avatar
cedricLMI
GoTo Contributor
2 years ago

The way to install silently a new msi is to redeploy the msi and to enable windows system service

A master administrator of your Rescue account needs to generate a new msi following these instructions

https://community.logmein.com/t5/Rescue-News/New-Feature-Release-Calling-Card-as-a-Windows-Service-is-now/ba-p/295430

Please test first on one computer that has already the calling card installed. I confirm that you no longer needs to contact support. You just to find the option and check 'windows service mode'

Bear in mind that you will need to redeploy the calling card. I do recommend you use the workaround provided below. For privacy reasons I am unable to share the details of any Master Admin of your Rescue account. Thank you for your understanding, GlennD GuiSoares