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diggio's avatar
diggio
New Contributor
5 years ago
Solved

Black screen when using remote control on RDP connection to Windows Server 2016

Our end users log into terminal servers via RDP. When we use LogMeIn Rescue, the remote control will typically start with a black screen (not always but it happens almost every time). I can see their...
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AshC's avatar
AshC
Retired GoTo Contributor
4 years ago
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Hello,  MrHappy4  diggio

In case there is a user rights conflict there, are you able to test a possible solution by restarting the applet as a Windows System Service?