Forum Discussion

DJRizzo's avatar
DJRizzo
Active Contributor
4 years ago

Can't control Mac client

When I am providing support for some of my Mac users, I am completely unable to control their computer. This only happens on machines that have already given LogMeInRescue permission to control the c...
Problem
  • lwielder's avatar
    lwielder
    4 years ago

    We've had this issue as well the problem was we think it had the 32bit application and then the move to 64bit changes something. What i had to do was re add it with the + sign in the security and preferences. The file should be in the download folder. After re adding it everything was business as usual 

lwielder's avatar
lwielder
New Contributor
4 years ago

We've had this issue as well the problem was we think it had the 32bit application and then the move to 64bit changes something. What i had to do was re add it with the + sign in the security and preferences. The file should be in the download folder. After re adding it everything was business as usual 

  • DJRizzo's avatar
    DJRizzo
    Active Contributor
    4 years ago
    Thank you this worked!