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Forum Discussion

Hartzell1's avatar
Hartzell1
New Contributor
8 months ago

Connect on LAN issues

Created a new hire within the console and confirmed he has the same access as me. I can connect to any PC/laptop using the Connect on LAN feature. When he tries, he gets nothing.... We can manually a...
KateG's avatar
KateG
GoTo Manager
8 months ago

Hi Hartzell1​ 

Welcome to the Community and thanks for the screenshot. 

Could you please provide more details about what exactly happens when you try to complete the action? Are you seeing any error messages, or does something else occur? This information will help us better understand the issue.

Also this video shows how it is supposed to happen, you may find it useful. 

  • Hartzell1's avatar
    Hartzell1
    New Contributor
    8 months ago

    Kate - thanks for the reply. 

    When clicked on, NONE of the computers/laptops show up for him to click on. He has the exact same access as me. 

    • KateG's avatar
      KateG
      GoTo Manager
      8 months ago

      Hartzell1 Thanks for the additional information. It's difficult to say what may be going on so I created a case for you. Someone from our support team will be reaching out to you soon. Thanks for your patience.