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Letech's avatar
Letech
New Member
6 years ago
Solved

Difficulty controlling client's OS X Catalina

Hello,   When I remote control a customer's mac running macOS Catalina, I can see background, top bar and LMIrescue window but I can't see all other windows on Mac.   In June, before the la...
Problem
  • dn1p's avatar
    dn1p
    5 years ago

    I had the same issue and I opened a ticket with LMI support. They gave me a script to run in Terminal and it worked perfectly! Figured I would share to see if it works for anyone else.

     

     

    rm -rf ~/Library/Application\ Support/LogMeIn-Rescue $ rm /tmp/lmi.txt ; CX_LOG=/tmp/lmi.txt /Applications/LogMeIn-Rescue.app/Contents/MacOS/LogMeIn-Rescue >>/tmp/lmi.txt 2>&1

fennmart's avatar
fennmart
New Member
6 years ago

You shared a useful post and thanks for sharing to us.

SteveinMD1's avatar
SteveinMD1
New Member
5 years ago

OK, so is LMI now taking the position that Rescue is no longer supported for Mac OSX 10.15?  That's  huge for us.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    SteveinMD1  Rescue is fully supported on Mac operating systems, and we are currently working with Apple to identify the security triggers necessary to allow full functionality.  I apologize that this is taking longer than expected.

    • shri's avatar
      shri
      Active Contributor
      5 years ago

      i belive reset Accessibility will fix this issue

      command for reset accessibility:  tccutil reset Accessibility

       

      command for reset screen recording : tccutil reset ScreenCapture

       

      note: both command will clear ALL ENTRIES in Accessibility and Screen Recording