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Forum Discussion
Letech
6 years agoNew Member
Difficulty controlling client's OS X Catalina
Hello,
When I remote control a customer's mac running macOS Catalina, I can see background,
top bar and LMIrescue window but I can't see all other windows on Mac.
In June, before the la...
- 5 years ago
I had the same issue and I opened a ticket with LMI support. They gave me a script to run in Terminal and it worked perfectly! Figured I would share to see if it works for anyone else.
rm -rf ~/Library/Application\ Support/LogMeIn-Rescue $ rm /tmp/lmi.txt ; CX_LOG=/tmp/lmi.txt /Applications/LogMeIn-Rescue.app/Contents/MacOS/LogMeIn-Rescue >>/tmp/lmi.txt 2>&1
fennmart
6 years agoNew Member
You shared a useful post and thanks for sharing to us.
SteveinMD1
5 years agoNew Member
OK, so is LMI now taking the position that Rescue is no longer supported for Mac OSX 10.15? That's huge for us.
- AshC5 years agoRetired GoTo Contributor
SteveinMD1 Rescue is fully supported on Mac operating systems, and we are currently working with Apple to identify the security triggers necessary to allow full functionality. I apologize that this is taking longer than expected.
- shri5 years agoActive Contributor
i belive reset Accessibility will fix this issue
command for reset accessibility: tccutil reset Accessibility
command for reset screen recording : tccutil reset ScreenCapture
note: both command will clear ALL ENTRIES in Accessibility and Screen Recording