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JohnAtOdin's avatar
JohnAtOdin
Active Contributor
9 months ago
Solved

Elevating as a service

When a customer connects to us we often need admin privileges, which requires us to enter an admin username and password into the Technician Console on our side. If the client doesn't want to share a...
Rescue
Windows
JohnAtOdin's avatar
JohnAtOdin
Active Contributor
7 months ago

Thanks for your reply, GlennD​, but I don't think this solves our issue.

We already have everything set to run as a service when that's possible, and we can only restart the LMI Rescue Applet if the customer provides us with admin credentials to enter on our end.

If a client connects with us without admin credentials, how can we run the session as a service if the client doesn't want to give us the username and password? The way GoToAssist does it is ideal-- we request elevation, the client enters an admin username and password (which is not shared with us), and we are good to go.