How to get history of all previous sessions?
In the guide they say how to get history log of sessions to this in-session device. But sometimes I'm interested in logs from all the sessions I had for last months. Please note, I don't have access ...
Forum Discussion
I regularly need to report my work done on the past time for different customers.
So the values I put as "VAR Tech name" or "Ticket number" plus dates of Session start & Session end would fulfil my minimal needs.
But ideally I would like to get the historical chat log for each session also.
You can access this data, including the Chat Log through the Admin Center online: https://support.logmeinrescue.com/rescue/help/video-chat-log-1-36
- AshC, that video is great for viewing history within an *active* session. I, too, am trying to find an historical log of Rescue support sessions. I mean, what is the purpose for the (optional) Name and Custom Fields 1 & 2 if not for making sessions for later technician review and time reconstruction?
