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satech's avatar
satech
New Contributor
2 years ago
Solved

How to install Logme123 client silently and provide all permissions for remote support?

Here is the use case:   - We have servers that non-IT staff don't have login access - An application is running on the server - From time to time, we need vendor support to troubleshoot the appl...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi satech, 

     

    I have run this past the team and unfortunately it is not feasible based on the Rescue architecture and workflow.

     

     

satech's avatar
satech
New Contributor
2 years ago

Bump up.

 

Is it possible?

 

I want to deploy an Azure Automation job runbook at on-prem servers, such that end users can install logmein 123 without IT's involvement.

 

The workflow will be:

 

1. End user submit a Microsoft Form -- they need permission to access the form

2. The form submission triggers Power Automate

3. Power Automate triggers Azure Automation

4. Azure Automation runs the installation job on an on-prem Azure Arc enabled server.

5. Vendor technical gets access

 

This way, IT doesn't need to manually  connect to the server and give vendor tech support.

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi satech, 

 

I have run this past the team and unfortunately it is not feasible based on the Rescue architecture and workflow.