The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
TYamada
2 years agoNew Contributor
I have a question about how to read LogMeIn logs.
I have a question about how to read LogMeIn logs. When I use LogMeIn on Windows, how do I read the following log output on the host side? C:\Users... \AppData}Local\LogMeIn Rescure Applet... Resc...
GlennD
2 years agoGoTo Manager
Hi TYamada, welcome to the community.
You should be able to open those files with most text editors like Notepad or Wordpad on Windows
To read the encrypted logs, you have to Tool->"Export Diagnostic Logs" (in the Technician Console), and read the decrypted files on the Technician Console side.
TYamada
2 years agoNew Contributor
Hi GlennD, thanks for the response.
I opened the log file in Notepad as you suggested. However, much of the content was not converted to normal text, but was garbled or encrypted. So I could not read from the log file what kind of operation was performed.
What is the best way to check afterwards what operations were performed on the host using LogMeIn Rescure?
- GlennD2 years agoGoTo Manager
TYamada the contents of the logs shouldn't be encrypted, is there something specific you are looking for?
- jpmstr2 years agoNew Contributor
hey GlennD
i seem to have same issue with the originator.
i did attempt to open every file in the ..../AppData/bruhbruh with notepad.
it is def encrypted and it would be greatly apriciated if you could provide us how we can decrypted the contents of the log files.
thank you in advance for your support.
sincerely
jp
- GlennD2 years agoGoTo Manager
I apologize, my previous reply was incorrect. Log files are encrypted for security, but you can access and read them through the Technician Console:
- Tool->"Export Diagnostic Logs" (in the Technician Console), and read the decrypted files on the Technician Console side.