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pbugiani's avatar
pbugiani
New Contributor
8 years ago

Invalid Administrator username or password. Error code (1722)

Hi everybody, my name is Piero, from Florence (Italy) I am having a connection problem (Invalid Administrator username or password. Error code (1722)) trying to connect via Logmein Tech Console (v. ...
Problem
pbugiani's avatar
pbugiani
New Contributor
8 years ago

Hi Sandor

verified all the Technical Information for Advanced Users (manual 30-31): everything seems to be correct.

My problem seems to be only for the EUROPEAN remote pc (domain SHOP) cause in the remote pc in USA/CANADA (domain SHOP too) I am able to insert admin&password and login into the pc. For the EUROPEAN I am able to insert admin&password but it refuses it (even if correct) with error 1722.

My network dept. confirms me there are no drops on Firewall, so if all the Tech Information for Advanced Users are correct as I checked, I guess the problem is on the remote client itself.

Any suggestion to verify?

Piero.

sv5's avatar
sv5
GoTo Contributor
8 years ago

Hello pbugiani!

Thank you for the clarification. I have a last idea, could you try it with our Beta Technician Console please?
You should just login our beta site to be able to download the newest TC or you can wait until this Thursday when we are updating the next TC versions on Live in the download section.

Regards,
Sandor