Forum Discussion

raahh's avatar
raahh
New Contributor
3 years ago

issue with connecting to sessions using the LogMeInRescue Tech console version 7.5

With the new update to version 7.5, our LogMeIn Rescue Technician Console sessions are not working as smoothly or efficiently as previously.   We have several staff members using the program to rem...
Josh77's avatar
Josh77
New Contributor
3 years ago

I too have been seeing this issue occur within my organization. I have yet to find any solutions and haven't found any other posts with this exact problem. I have tried uninstalling and reinstalling as well, have tried both the 7.5 and 7.12 versions of LMI Rescue. It happens with users both in-office and at home (on and off VPN). 

 

I would appreciate so help with this issue as well.

  • smather's avatar
    smather
    New Contributor
    3 years ago
    Exactly the same issue here. Also wondering when there will be a fix. It's awkward waiting for permission to share the client's desktop until it times out and then resubmitting before getting in.
    • smather's avatar
      smather
      New Contributor
      3 years ago

      I decided to revert to an earlier version. Easy to do. I uninstalled the current version just to be safe. Then went into downloads and re-installed the previous version. Went smoothly. I recommend, at least until they get this problem fixed.

      • session9336's avatar
        session9336
        New Contributor
        3 years ago

        My organization is also experiencing the same issues with  version 7.5 as well as previous ones. which version do you currently have installed or recommend to alleviate these problems?