Forum Discussion

sphothisane's avatar
sphothisane
Active Contributor
2 years ago

Keep getting logged out

A coworker and myself are the only two people in office that are being logged out of our LMI and we have to log back in and every 10-15 minutes. It has been happening to him longer then myself, but e...
  • sphothisane's avatar
    sphothisane
    2 years ago

    We seemed to have had a break through! you will need to contact support and have them send you a link to hard reset you password. It will be a 12 character password that you will need to do, but then after you will need go to LMI central and do another forgot password and change your password again, but it will not be a 12 character limit. You can use your previous password and it should take. i have been logged in for several hours and it has been amazing to not have to sign in every time i have to log into someone else computer

bcarl57239's avatar
bcarl57239
Active Contributor

Same here!! I also have MFA enforced so I have to go to my authenticator app and get the code which tends to become annoying when having to do it 10+ times a day. I also uninstalled/reinstalled which didn't help. Support told me to change my password, but this didn't change the outcome. My boss adjusted the sign-out time on the browser version and this didn't change anything either. It sounds like a glitch that they need to address and release a patch for LMI Client.

  • sphothisane's avatar
    sphothisane
    Active Contributor
    2 years ago

    We have reached out and they have suggested a few things, but nothing has work yet. We have sense called again to continue the ticket to try and get the issue resolved.

    • bcarl57239's avatar
      bcarl57239
      Active Contributor
      2 years ago

      Please let me know if you find a permanent solution. They released an update last week, but it didn't seem to resolve the auto sign-out issue.

      • sphothisane's avatar
        sphothisane
        Active Contributor
        2 years ago

        We seemed to have had a break through! you will need to contact support and have them send you a link to hard reset you password. It will be a 12 character password that you will need to do, but then after you will need go to LMI central and do another forgot password and change your password again, but it will not be a 12 character limit. You can use your previous password and it should take. i have been logged in for several hours and it has been amazing to not have to sign in every time i have to log into someone else computer