The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Keep getting logged out
A coworker and myself are the only two people in office that are being logged out of our LMI and we have to log back in and every 10-15 minutes. It has been happening to him longer then myself, but e...
We seemed to have had a break through! you will need to contact support and have them send you a link to hard reset you password. It will be a 12 character password that you will need to do, but then after you will need go to LMI central and do another forgot password and change your password again, but it will not be a 12 character limit. You can use your previous password and it should take. i have been logged in for several hours and it has been amazing to not have to sign in every time i have to log into someone else computer
Same here!! I also have MFA enforced so I have to go to my authenticator app and get the code which tends to become annoying when having to do it 10+ times a day. I also uninstalled/reinstalled which didn't help. Support told me to change my password, but this didn't change the outcome. My boss adjusted the sign-out time on the browser version and this didn't change anything either. It sounds like a glitch that they need to address and release a patch for LMI Client.
Hi bcarl57239,
Please give our toll-free support a call so they can gather more details and troubleshoot the issue.
We have reached out and they have suggested a few things, but nothing has work yet. We have sense called again to continue the ticket to try and get the issue resolved.
Please let me know if you find a permanent solution. They released an update last week, but it didn't seem to resolve the auto sign-out issue.
We seemed to have had a break through! you will need to contact support and have them send you a link to hard reset you password. It will be a 12 character password that you will need to do, but then after you will need go to LMI central and do another forgot password and change your password again, but it will not be a 12 character limit. You can use your previous password and it should take. i have been logged in for several hours and it has been amazing to not have to sign in every time i have to log into someone else computer
