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Forum Discussion
RogerMax
6 years agoNew Contributor
Keyboard/Mouse Lock
Hello All. Is there a function in LogMeIn to lock the keyboard and mouse from the user? Thanks. Roger
AshC
6 years agoRetired GoTo Contributor
I apologize, for various security reasons we do not currently allow for the automatic locking of a host's keyboard and mouse control. You can still lock the keyboard manually if you need to, once you connect into the client PC.
erinr
6 years agoActive Contributor
Thank you for the response. I suppose I'm just confused why it is possible with regular LogMeIn to lock the host keyboard & mouse but not LogMeIn Rescue. Another such scenario is why it is possible to remotely control a Mac using regular LogMeIn but again, not LogMeIn Rescue.
Could you explain?
- AshC6 years agoRetired GoTo Contributor
The main difference with services such as Rescue and GoToAssist is that we've seen a lot of fraudulent use where someone in another country uses the software to improperly gain access to someone's computer based on fabricated corporate representation. In these cases we can only mitigate so much, and felt that automatic locking of the local controls would become a larger security threat.
- erinr6 years agoActive Contributor
Thank you.