Forum Discussion

BlackRock's avatar
BlackRock
New Member
4 years ago

Logmein Rescue 7.5 Update has Rendered my Rescue Un-Usable

I have updated to the 7.5 yesterday and it is terrible! It has rendered my Logmein Rescue unusable! The crazy part is, it said it would decrease lag, and it actually made it so laggy that I cannot ...
cmassone's avatar
cmassone
New Contributor
4 years ago

I upgraded to this version and every session I have with a customer is extremely slow to the point where I am getting really frustrated and thinking of dumping your product.

Every click every letter I type is over 20 seconds delayed

I have to pause and restart my sessions constantly

You guys need to fix this ASAP!!!

 

GlennD's avatar
GlennD
GoTo Manager
4 years ago

Hi BlackRock and cmassone 

 

Our support team will be reaching out to you both directly to assist with your issues and gather more details for our team.