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Forum Discussion
Logmein Rescue 7.5 Update has Rendered my Rescue Un-Usable
I have updated to the 7.5 yesterday and it is terrible! It has rendered my Logmein Rescue unusable! The crazy part is, it said it would decrease lag, and it actually made it so laggy that I cannot ...
cmassone and All:
We are happy to announce that there is a Beta version available that includes the fix for the above known issue.
If you are impacted, please download and install the Rescue Tech Console 7.50.3541 (Beta)
Thank you for your continued patience as we work to resolve this issue.
Please note: Beta is not supported on Mac OS or the EU environment
BETA is doing the same thing
no improvement
I'm sorry to hear that cmassone - I noticed that you were actively troubleshooting with our Inbound Support Team - I will let them continue with that route as the issue you are experiencing may be a different one at this point than the one the Beta was released to fix.
Is there any news on this? I would like to update our rescue to use the newest version, but I am hesitant if the beta fixes haven't worked and aren't released to production.
Hello @tuomassavonius
Yes, the issues that resulted in this thread have both been resolved.
There were two outstanding issues (both resolved in May 2022):
- Tech console latency in certain environments
- Failure to elevate to admin rights on initial attempt
To download the newest LIVE Rescue 7.50 Technician Console, version 7.50.3541 - please use one of the following (dependent on account type):
