Forum Discussion

Active Contributor

2 months ago

LogMeIn Rescue keeps kicking us out every couple of minutes

Hi, we have a third party that uses LogMeIn Rescue for support that CAN connect but they are reporting that they are getting kicked out every few minutes. On our Firewall, we have set up LAN >> ...

GoTo Manager

2 months ago

Hi RookeyDooks Welcome to the Community,

Have you reviewed this article which includes all allows, URLs for GoTo Admin, and IP ranges?

RookeyDooks
Active Contributor
2 months ago
Yes. I've added the following FQDN from the Allowlisting and LogMeIn Rescue section of this support page.
*.logmein.com
*.logmein.eu
*.logmeinrescue.com
*.logmeinrescue.eu
*.logmeinrescue-enterprise.eu
*.logmeinrescue-enterprise.com
*.logmein-gateway.com
update-cdn.logmeinrescue.com
*.logmein123.com
*.logmein123.eu
*.123rescue.com
*.support.me
*.rescuemobile.eu
*.rescuemobile.com
*.oty.com
*.logmeininc.com
*.remoteview.logmein.com
*.remoteview.logmein.eu
*.turn.console.gotoassist.com
*.turn.console.logmeinrescue.eu
translation.logmeinrescue.com
- KateG
  GoTo Manager
  2 months ago
  RookeyDooks What firewall/security application are you using? I can check with support if there are any known issues or setup requirements necessary. Thanks.
  - KateG
    GoTo Manager
    2 months ago
    Hi RookeyDooks -
    
    I'm sorry I haven't been able to find any specific information regarding Sonicwall in this case. You may want to reach out to customer support who can review the setup and check what may be happening.