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Forum Discussion
LogMeIn will not connect and is still running
this is the screenshot of what I get after I receive the 6 digit code. It takes longer to connect to the session. I am using a desktop Dell computer running Windows 10
Hi ,
The same issue for me too. The user is waiting for the technician to connect and the console could not connect to the user PC.
The issue started from 2 days before.
Tired with 3 different windows 10 PC with 3 different network, all have same issues.
Also raised it with Logmein support, the response was to Whitelist the Logmein sites and service in Firewall
In this case i dont have a firewall and using the logmein rescue for more than 3years in the same PC harware and network.
Mohanraj I think it would be best to call directly into Customer Support so that we may fully document the problem environment. There is certainly not enough detail via email support for us to diagnose a new problem such as this.
