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Loses remote mouse & keyboard during session
Running Rescue with a new customer (Window laptop). On this one computer we are having a problem with customer’s laptop losing mouse/keyboard function (happens within 15-20 minutes, often initially...
Hi Jim-Balto, Welcome to the GoTo Community,
I'm not entirely sure why it's disconnecting after 15 minutes, but there are a few settings you can check, can you verify these are correct:
