Forum Discussion

jcaustin's avatar
jcaustin
Active Contributor
5 years ago

Mac OS Big Sur compatibility issue

With Mac OS 11 I can control the the Screen of the remote Mac, but when I click on the File manager Logmein crashes.  Any Help would be greatly appreciated. 
Problem
pressf2forsetup's avatar
pressf2forsetup
New Contributor

Same issue.  

 

I use LogMeIn for support and desperately need this feature to work!

 

Right now, I have to use a Windows client to connect to the target computer just to transfer files!

  • tjiww's avatar
    tjiww
    New Contributor
    5 years ago

    Hey it's been 22 days or so.. can we use LogMeIn Client to connect to Windows machines for basic remote control?  Mac OS Big Sur is out today.

    Thanks so much for any reply you can take time to share.

     

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      tjiww  We haven't seen any cause for concern when testing the install of Rescue clients on Big Sur operating systems.  Please let Customer Support know if you find otherwise so they may gather log files for examination.

      • tjiww's avatar
        tjiww
        New Contributor
        5 years ago

        I can report that on MacOS Big Sur 11.0.1, with LogMeIn client 4.1.7585 (Plugin: 1.0.2643) I am successful in connecting to my remote Windows 10 machine.

  • Aubrie10's avatar
    Aubrie10
    New Member
    5 years ago

    When can we expect this to start working? I am not able to access the file manager, which is a big part of my job. 

  • Credimus's avatar
    Credimus
    Active Contributor
    5 years ago
    How soon is your soon? We're beginning to look at other remote access/management tools already.