The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

jcaustin's avatar
jcaustin
Active Contributor
6 years ago
Solved

Mac OS Big Sur compatibility issue

With Mac OS 11 I can control the the Screen of the remote Mac, but when I click on the File manager Logmein crashes.  Any Help would be greatly appreciated. 
Problem
Auterion's avatar
Auterion
Visitor
5 years ago

I totally agree with jcaustin. This is poor performance from logmein - it's now been about week with absolutely no communication from logmein about progress report on a fix for File Manager on Macs. Will be definitely looking for alternative to logmein

MaryBo's avatar
MaryBo
New Contributor
5 years ago

Has there been a fix for this?   It's been a while and I'm unable to do my work for my clients.  Will have to look for another solution if not resolved.

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago

    Looks like we're using Technician Console v7.12.3306 (64 bit) and listed as a Standard "Per Seat" License

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    We're working on some Mac enhancements currently, hope to have more info on the updates in the coming days...

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago
    Oh, ok. I was wondering if we were on the same page. The Technician Console is running on Windows 10 and the clients we have issues with (hit or miss) are running Big Sur.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Aries_LMI  This is the Rescue software version you install on your Mac OS in order to remotely connect to different clients.

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago

    I'll have to request the information on that one as we're limited on access at my level and I'm not Quite familiar with what component an EndPoint is.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Aries_LMI  Can you please confirm the Rescue endpoint version in use on the problem Big Sur OS?

  • Aries_LMI's avatar
    Aries_LMI
    New Contributor
    5 years ago

    Where are we on  the full release? We're still having  hit/miss on connections with Big Sur.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Great!  Thanks for confirming the new build compatibility.

  • terimitt's avatar
    terimitt
    New Member
    5 years ago

    I was able to open logmeinrescue.

    Struggled with the regular process but your link allowed me to download an application that would open. Haven't used it yet, but it appears that it will work.

  • MaryBo's avatar
    MaryBo
    New Contributor
    5 years ago

    It's working for me now.  Thank you!

  • meshuggah's avatar
    meshuggah
    New Contributor
    5 years ago

    Looks like the problem has now been fixed for me.

  • bradhs's avatar
    bradhs
    Active Contributor
    5 years ago

    Thanks, will try it.  Also need the File Transfer fixed in the LogMeIn Client.

  • bradhs's avatar
    bradhs
    Active Contributor
    5 years ago

    Hello AshC , I know this is the LogMeIn Rescue message board but we also need the File Transfer capability in the LogMeIn Client fixed.  It does not work--LogMeIn just crashes.  Is that part of the beta as well? Thanks, Bradley

  • jcaustin's avatar
    jcaustin
    Active Contributor
    5 years ago

    Thank You! I will contact them.  I like your product but this has been very frustrating. 

     

    James

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Thanks for your patience, I believe we will have a beta version available for testing in just a few days.  The full release could be a couple of weeks after beta testing completes.   Should you need to test early, please reach out to Customer Support next week to request individual upgrades.