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jcaustin's avatar
jcaustin
Active Contributor
6 years ago
Solved

Mac OS Big Sur compatibility issue

With Mac OS 11 I can control the the Screen of the remote Mac, but when I click on the File manager Logmein crashes.  Any Help would be greatly appreciated. 
Problem
PMLouis's avatar
PMLouis
Active Contributor
6 years ago

Hi  AshC  ,

According to me i cannot see the windows when i get access to the mac Laptop with Mac OS big Sur. 

Before this version i could easily get access to this laptop.

In this Picture, you will only see the menu on the top but you cannot see any windows that are actually opened on the laptop. 

How can you help me solve this issue ?

PMLouis's avatar
PMLouis
Active Contributor
6 years ago

Hi AshC ,

It works for me now, It was a security problem, Logmein had to be approuved before having access and we didn't see that.

Thank you !