Forum Discussion

jcaustin's avatar
jcaustin
Active Contributor
6 years ago
Solved

Mac OS Big Sur compatibility issue

With Mac OS 11 I can control the the Screen of the remote Mac, but when I click on the File manager Logmein crashes.  Any Help would be greatly appreciated. 
Problem
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

Quentin_T  If you're connecting into another Mac, then the Apple security permissions must still be applied there.  We cannot bypass those without the end user's consent.

Quentin_T's avatar
Quentin_T
New Contributor
5 years ago

AshC  I know, I have been working with your software for a very long time. I am very familiar with Apple computers as well as permissions to authorized. BUT if the technician's computer is in BigSur, he cannot take control of a remote computer. Even with the permissions, permissions checked etc.

It's very annoying

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Great, thanks for confirming the fix Pascale!

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Quentin_T   Have you already done a full un-install / re-install of the beta software linked on this thread?